At Locs by Steph B LLC, we are committed to providing exceptional service, personalized hair care, and empowering beauty education. We serve professional women who value their time and prioritize self-care.
Please adhere to the following policies to ensure a seamless and enjoyable experience.
Booking Fees
Appointments are reserved exclusively for you and require a non-refundable fee to confirm. This fee is deducted from the total service cost, with the balance due at the time of your appointment.
Fee Amounts:
20%–50% for most regular hair services. For longer services or special requests, a higher fee may be required. All services require a card on file to reserve.
Consultations
Consultations are a valuable opportunity to explore our services and get answers to your hair care questions. Requirements vary depending on the type of consultation:
Transfer Consultations
- Meet & Greet
- Scalp analysis
- Hair analysis
- Haircare plan
- Schedule Retie or Repair Session(s)
No need to wash, we WASH HERE.
Establishment Consults
- Arrive with freshly washed (within 24 hours) completely dry hair.
- Allow hair to air dry in twists or flat twists/cornrows.
- DO NOT FLAT IRON or BLOW DRY YOUR HAIR.
This helps us observe your natural curl pattern. If your hair isn't prepared as required, the consultation will be canceled and you will need to reschedule.
Cancellations
Los Angeles, CA Location ONLY
We understand that life happens, and we ask for 48 hours' notice for any cancellations, modifications, or rescheduling.
- 48-Hour Notice:If you cancel with at least 48 hours' notice, your deposit will be forfeited, but no further charges will apply.
- Less than 48-Hour Notice:Cancellations made less than 48 hours in advance will require payment of 50% of the appointment cost.
Maryland Location
Maryland Travel Loctician terms require 14 days notice to cancel.
Same Day No-Shows
These cancellations will incur a charge of 100% of the appointment cost.
Rescheduling:You may reschedule once within the same month of your original appointment with 48 hours' notice. If not rescheduled within this timeframe, it will be treated as a cancellation.
Tardiness & Lateness
Punctuality is crucial. Please notify me if you expect to be late. Arriving more than 10 minutes late may result in rescheduling, with the original appointment time still charged. Late minutes will be added to your service time.
If your appointment cannot be accommodated due to lateness, this will result in a Same Day cancellation fee (100% of the service) being assessed to the card on file or sent by Zelle on the same day.
The payment must be made in order to reserve any future bookings. If already on the calendar, your current booked appointments will be removed within 24 hours if payment is not made, and you will be banned from booking future appointments.
Split Appointments
I do not allow split appointments for reties. For example, you cannot schedule for 3 hours here and 1 hour there. Sessions must be completed in their scheduled block.
Atmosphere & Plus Ones
Your time at Locs by Steph B should be a peaceful, rejuvenating experience. Please refrain from bringing children or additional guests unless they are receiving services.
Before & After Hours Services
Services scheduled outside of regular hours will incur additional charges, excluding Sisterlocks/Brotherlocks & Microlocs Installations.
After Hours Charges:
- $25/hour up to 2 hours.
- Beyond 2 hours, a flat rate of $50 applies.
- After-hours service on non-work days or holidays is an additional $25+.
Payment
- I accept various payment methods, including cash, Zelle, and all major credit/debit cards.
- All establishment payments must be made via Zelle.
Agreement & Acceptance
By scheduling an appointment at Locs By Steph B. LLC, you are indicating a formal acceptance of all terms and policies listed above.